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Prolong

The operating system that centralizes and optimizes all After-Sales services for global brands.

Operational Excellence

: Today, luxury and premium maisons face rising service volumes, fragmented tools, and growing client expectations for seamless post-purchase experiences. Repairs, returns, warranties and service workflows are often managed manually or across disconnected systems, creating operational inefficiencies, unnecessary costs, and frustration for both teams and clients. Prolong solves this by providing a unified, modular SaaS platform that digitizes and automates every step of the After-Sales journey. Our solution orchestrates repairs, returns, warranties, spare parts, ateliers, logistics partners and client communications in one place, ensuring full traceability, faster resolution times, and a consistently elevated client experience across channels and countries. With Prolong, brands reduce their After-Sales costs by 30%, generate new service-based revenues, and significantly increase client satisfaction and loyalty. Our key features include advanced workflow automation, smart routing, real-time tracking, AI service diagnostic, multi-entity and multi-country management, atelier enablement, analytics, and a seamless UX designed for boutiques, service centers and clients alike. Prolong transforms After-Sales from a fragmented operational burden into a strategic engine for efficiency, loyalty and brand excellence.